YS Rentals – Toll-Free SMS Verbal Consent / Opt-In Script

Business Information

Business Name: YS Rentals

Business Type: Real Estate Property Management

Messaging Purpose: Property management communications, including rental inquiries, appointment scheduling, application updates, maintenance coordination, property-related notices, and other communications requested by tenants, prospective tenants, property owners, or customers.

Verbal Consent Script

When a customer, tenant, prospective tenant, or property owner provides their mobile phone number to YS Rentals by phone or in person, the YS Rentals representative will ask for permission before sending SMS/text messages.

The representative will say:

YS Rentals Representative:

“May YS Rentals send text messages to the mobile number you provided regarding your rental inquiry, property, appointment, application, maintenance request, or other property-management-related communications?

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. You can reply HELP for assistance.

Do you agree to receive text messages from YS Rentals at this number?”

The customer must provide an affirmative response such as:

Customer:

“Yes.”

or

“Yes, I agree.”

The representative then confirms:

YS Rentals Representative:

“Thank you. I have recorded your consent to receive text messages from YS Rentals. You can reply STOP at any time if you no longer wish to receive messages.”

No SMS messages will be sent through the Toll-Free number unless the customer has affirmatively agreed to receive text messages.

Sample / Simulated Interaction

YS Rentals:

“Thank you for contacting YS Rentals. Can I have the best mobile number to reach you regarding this property?”

Customer:

“Yes, my number is 212-555-1234.”

YS Rentals:

“Thank you. May YS Rentals send text messages to this number regarding your rental inquiry, appointments, application updates, maintenance requests, or other property-management-related communications? Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Do you agree to receive text messages from YS Rentals?”

Customer:

“Yes, I agree.”

YS Rentals:

“Thank you. I’ve recorded your consent. We can now communicate with you by text regarding your request. You can reply STOP at any time to unsubscribe.”

How Verbal Consent Is Recorded and Stored

When verbal consent is received, the YS Rentals representative records the opt-in within the company's customer/tenant management or CRM system.

The consent record includes, when available:

• Customer's name

• Mobile telephone number

• Date and time consent was provided

• Method of consent: Verbal Opt-In

• Name or identification of the YS Rentals representative who obtained consent

• A notation confirming that the approved verbal SMS disclosure was provided

• Customer's affirmative response confirming consent

• Source or reason for communication, such as rental inquiry, property management, maintenance request, application, or appointment

Example CRM record:

Name: John Smith

Mobile Number: 212-555-1234

Consent Type: Verbal SMS Opt-In

Consent Status: Opted In

Date: August 24, 2026

Representative: YS Rentals Representative

Notes: Customer verbally agreed to receive SMS communications from YS Rentals after being informed that message frequency may vary, message/data rates may apply, and that replying STOP will opt the customer out.

Opt-Out Procedure

Every customer has the ability to revoke consent at any time.

Customers may reply:

STOP

to any YS Rentals text message.

Upon receiving a STOP request, the customer will be removed from SMS communications and will not receive additional text messages unless they subsequently provide consent again.

A typical confirmation message may state:

“You have been unsubscribed from YS Rentals text messages and will receive no further messages. Reply START to resubscribe.”

Customers may also verbally request that YS Rentals stop sending text messages. If this occurs, a YS Rentals representative will immediately update the customer's communication preferences to opted out.

Consent Policy

YS Rentals does not purchase SMS contact lists or send unsolicited text messages.

Telephone numbers are obtained directly from tenants, prospective tenants, property owners, customers, or individuals who contact YS Rentals regarding its property-management services.

Consent to receive SMS messages is voluntary and is not a condition of purchasing, renting, or receiving services from YS Rentals.

YS Rentals maintains records of SMS consent and honors all opt-out requests.